Refund Policy

Last updated: October 2026

This Refund Policy explains how MEGASMART LTD (trading as StudioWhirl) handles refunds for studio plans, and how refunds for member bookings, packs, and memberships work on our platform. It forms part of our Terms of Service.

1. Studio plan payments

StudioWhirl plans (QuarterX1 £24.40 for 3 months, SemesterX1 £32.90 for 6 months, PremiumX1 £49.90 for 12 months, and custom plans) are one-time payments in GBP for a fixed access period, with no automatic renewal. We never charge you again unless you choose to buy another plan.

2. Your access period

There is nothing to cancel. Your access ends automatically at the end of the period you bought, and you keep full access until then. We do not provide prorated refunds for the unused portion of an access period.

3. Plan refund eligibility

Refunds on plan payments may be issued in the following circumstances:

  • You were charged in error or were double-billed due to a technical issue.
  • You ask for a refund within 14 days of purchase.
  • A refund is required by applicable consumer protection law in your jurisdiction.

Outside of these circumstances, plan payments are generally non-refundable, including the unused part of an access period.

4. Member bookings, packs, and memberships

Refunds for classes, packs and memberships are handled by each studio under its own policy.

5. Late cancels and no-shows

Late-cancel and no-show fees are configured by each studio and are generally non-refundable, since they cover the reserved spot that could not be resold to another member.

6. How to request a refund

Members should contact their studio directly to request a refund for a class, pack, or membership. Studio owners can reach StudioWhirl support via our Contact page with their account email and the reason for the request; we aim to respond to all refund requests within 5 business days.

7. Approved refunds

Approved refunds are issued to the original payment method used for the purchase, via Stripe, and may take 5–10 business days to appear on a statement depending on the bank or card issuer.

8. Changes to this policy

We may update this Refund Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date above.

9. Contact us

If you have questions about this Refund Policy, please reach out via our Contact page.

You can also contact MEGASMART LTD by email at info@studiowhirl.com, by phone on +44 7575 385352, or by post at MEGASMART LTD, 109 Clarence Road, Manchester, England, M13 0ZE.